About Trace and Access
Find out more about the process
Book an appointment
Call us on 0333 577 3822 or book an appointment below.
About Trace and Access
Trace and Access is a type of additional cover, included in most buildings insurance policies. It is designed to cover the cost of detecting the source of a water leak, exposing the leak, so that the leak may be repaired (Leak repair is a separate cost to the policy holder). It also covers the repairing of any damage subsequently caused by the trace and access process (typically trace and access cover has a combined value of £5,000 to £10,000 on most residential policies).
This cover is not guaranteed to be included in every home insurance policy. If you’re unsure as to whether this is included in your policy, check your policy documents or speak with your insurer.
The buildings policy itself will then cover the additional damage caused by the escape of water.
Book an appointment
Call us on 0333 577 3822 or book an appointment below.
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How does the process work?
No two circumstances are ever exactly the same. However here is an example of a process that may be followed to rectify a hidden water leak.
Step 1 – You suspect a water leak
You may notice symptoms of a water leak at home. For example damp patches on the walls or ceilings, a drop in water pressure, or problems with the central heating system.
Step 2 – You report this to your insurer
It is vital that you report your suspicions to your insurance company immediately. Your insurer should provide a claims reference number for future use. Please note that delaying this process may jeopardise your insurance claim.
Step 3 – Appoint a Trace and Access company
If you have appropriate cover, your insurer will be likely to recommend that you engage with a specialist (for example Pinpoint) to detect and expose the leak.
Step 4 – The leak is traced and documentation is produced
After the source of the water leak has been detected, it will normally be exposed. This enables ‘access’ to the leak, so that the leak may be repaired. Documentation is then produced for you to forward to your insurer.
Step 5 – You pay for the cost of Trace and Access
This cost is later reimbursed by your insurance company.
Step 6 – Repair the leak and the damage to your home
The leak and any associated damage must now be repaired. We offer an optional leak repair service. In addition we can also repair the water damage to your home and provide water extraction/drying services (if required).
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Common questions and answers
Answers to some of the common questions our clients often ask us.
What is ‘Trace and Access’?
Trace and Access is a type of cover on a home insurance policy. It covers the detection and exposing of a water leak.
If you suspect a leak and have this cover, your insurer will often recommend that you engage with a specialist like Pinpoint.
Does Trace and Access include the repair of the water leak?
Trace and Access does not typically include the repair of the water leak, or the repairing of damage caused by the leaking water.
However we do offer an optional water leak repair service! Please note that this is not part of the fee mentioned above. For more information on what may be covered see this article.
Will my home suffer any additional damage?
The process normally involves ‘exposing’ the leak so it can then be repaired, so some damage is inevitable.
However we use the latest technology to locate your leak, minimising the damage caused to your home by the process. Most insurance policies include the repair of the damage done by this process.
Can you repair my home?
We offer an additional water damage repair service to quickly and professionally restore your home.
Our team have many years experience in restoring homes after water damage. Please note that this is not included in the fee mentioned above.
Leak Detection & Repair Services in:
Birmingham City Centre, Jewellery Quarter, Digbeth, Brindleyplace, Southside, Chinatown, Gay Village, Eastside, Colmore Row, Moseley, Kings Heath, Bournville, Selly Oak, Edgbaston, Harborne, Bartley Green, Northfield, Longbridge, Stirchley, Yardley, Sheldon, Acocks Green, Small Heath, Sparkhill, Tyseley, Hall Green, Sutton Coldfield (including Four Oaks, Mere Green, Walmley), Erdington, Kingstanding, Perry Barr, Castle Vale, Handsworth, Handsworth Wood, Quinton, Ladywood, Lozells, Winson Green, Aston, Balsall Heath West, Birchfield, Bordesley Green, Frankley Great Park, Glebe Farm & Tile Cross, Gravelly Hill, Heartlands, Nechells, Oscott, Pype Hayes, Rubery & Rednal, Shard End, Stockland Green, Ward End, Weoley, Selly Oak, Dudley, Smethwick, Walsall, West Bromwich, Hill Top, Rowley Regis, Tividale, Blackheath, Wednesbury, Oldbury, Wolverhampton, Solihull, Telford, Staffordshire, Derbyshire, Gloucestershire, Redditch, West Midlands & East Midlands.
A Trading Name of PinPoint Trace & Access Limited
Pinpoint Trace & Access Limited